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✓ Maintained with every resolti release
TENANT KNOWLEDGE CENTER
Answers your team
can trust.
Search setup, policies, Shopify workflows, automation guidance, and everyday helpdesk operations from one maintained source of truth.
SEARCH RESULTS
Clear search36 results for “Shopify refund approval”
Shopify operations
Safely refund, cancel, edit, note, and fulfill Shopify orders
Learn how preflight validation, approval policies, duplicate protection, execution, and audit history protect order changes.
Read guide →Content and marketingCreate and publish automatic Shopify blogs
Configure Content Studio to generate, review, schedule, and publish complete SEO-ready Shopify blog posts.
Read guide →Workspace administrationManage tenant teammates, roles, and approvals
Invite subscribers’ teammates and give each person the minimum access needed for inbox, configuration, billing, and approvals.
Read guide →ConnectionsConnect Shopify and verify commerce context
Install resolti for one tenant, sync commerce context, and review Shopify knowledge before resolti IQ can use it.
Read guide →Getting startedGet started with resolti
Set up your workspace, add teammates, connect your store, and prepare your first AI-assisted conversation.
Read guide →Getting startedPrepare your workspace in Launch Center
Finish setup, simulate customer requests, monitor delivery, move from Gorgias, and measure a 90-day pilot from one guided workspace.
Read guide →Getting startedSet up Workspace IQ with the guided interview
Import Shopify and website knowledge, confirm store facts, choose voice and empathy, set action guardrails, and create a private accuracy baseline.
Read guide →Shopify operationsWork with customers, orders, products, and subscriptions
Find synced commerce records, open order details without leaving the workspace, and use verified context in support.
Read guide →AI teammatesHow resolti IQ learns from approved work
Reuse safe merchant patterns, understand local decisions, and control what approved replies teach your workspace.
Read guide →Using resoltiRun Safe Commerce Experiments
Run safe commerce experiments Experiment Lab lets tenant managers test guidance before making it a standard part of support. Supported tests include reply guidance, recommendations
Read guide →Getting startedGuided walkthroughs for everyday ecommerce support
Follow annotated product renders for the inbox, resolti IQ recommendations, Shopify context, replies, and workspace controls.
Read guide →Conversations and inboxWork in the helpdesk inbox
Understand the queue, conversation timeline, reply composer, AI draft, and ecommerce context panels.
Read guide →Daily support workUse the Operations Center and verified customer memory
Prioritize approvals and exceptions, inspect AI employee activity, and manage sourced customer facts safely.
Read guide →Connections and appsConnect apps from the Integrations directory
Find tenant-scoped connections, understand plan availability, and manage credentials and event access.
Read guide →Shopify operationsConnect Loop, Recharge, or Appstle subscriptions
Connect a subscription provider, synchronize live contracts, and control governed customer actions.
Read guide →AI teammatesCreate and customize AI agents
Give each AI teammate a name, specialty, brand voice, knowledge scope, photo, model, and permission policy.
Read guide →AI and automationHow contextual AI resolutions work
Follow the five-step process resolti uses to understand, ground, govern, complete, and learn from customer requests.
Read guide →Automation and AIBuild automations in plain English
Turn an operating instruction into a reviewable workflow with tenant policies, approvals, and a visible run history.
Read guide →Using resoltiAsk Operator About Your Workspace
Ask resolti IQ about your workspace Ask resolti IQ is a local-first conversation bar for tenant managers. It answers ecommerce and helpdesk questions from the active workspace, pri
Read guide →Using resoltiManage Verified Product Intelligence
Manage verified product intelligence Product Intelligence is the tenant-controlled source of truth for product guidance. It combines the Shopify catalog with approved claims, evide
Read guide →Using resoltiReview Visual Claims And Evidence
Review visual claims and evidence Claims & Evidence gives tenant managers a secure verification queue for damaged-item, wrong-item, missing-item, and delivery-condition evidence. I
Read guide →Workspace managementReview analytics, AI activity, and the audit log
Understand support performance and inspect the validation, approval, and outcome of sensitive actions.
Read guide →Getting startedTroubleshoot common workspace issues
Diagnose missing messages, stale AI drafts, Shopify action blocks, connection problems, and display or scrolling issues.
Read guide →Getting startedLearn with resolti Academy
Build practical ecommerce customer-operations skills through guided lessons, Commerce Labs, and verifiable resolti certifications.
Read guide →Workspace setupManage additional companies and brands
Add plan-included company or brand workspaces, keep their customer data isolated, and switch between them from one account.
Read guide →Getting startedMove conversations from Gorgias
Preview a Gorgias JSON export, confirm record counts, import tenant-scoped history, and safely roll back import-created conversations.
Read guide →resolti IQTeach resolti IQ from a ticket
Resolve conflicting guidance, fill knowledge gaps, and review reusable workflows without leaving the inbox.
Read guide →Connections and appsBuild with the resolti Developer Platform
Create an app, use isolated sandbox data, manage API keys, verify webhooks, and request production review.
Read guide →AI and automationTest and activate AI procedures safely
Version a plain-English workflow, replay it against tenant conversations, inspect every guarded step, and activate only a tested procedure.
Read guide →AI and automationReview reply quality and coach agents
Use AI Supervisor to inspect factuality, policy, tone, completeness, and promise safety across human and AI replies.
Read guide →Account and billingUse the resolti Partner Portal
Apply as an agency, creator, or referral partner and manage tracked links, creative, earnings, and payouts.
Read guide →Knowledge and self-serviceDesign and install the live chat widget
Configure the widget home, messages, help content, styling, branding, steps, and website installation snippet.
Read guide →Using resoltiDetect And Coordinate Support Incidents
Detect and coordinate support incidents Incident Center groups recent conversations by recurring support issue so managers can see a spike before it becomes a larger operational pr
Read guide →Using resoltiImport Store Knowledge
Import store knowledge Store policies and product guidance can be added to your workspace without copying every page by hand. Imported content is saved as a private draft first, so
Read guide →Using resoltiPerformance Revenue And Customer Trends
Performance, support outcomes, and customer trends resolti combines day-to-day service metrics with ecommerce signals so teams can act before a customer issue becomes a fulfillment
Read guide →Workspace managementManage your resolti plan and billing
Review your plan, current usage, projections, autonomous resolutions, overages, alerts, and optional spending controls.
Read guide →