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✓ Maintained with every resolti release
TENANT KNOWLEDGE CENTER
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Search setup, policies, Shopify workflows, automation guidance, and everyday helpdesk operations from one maintained source of truth.
SEARCH RESULTS
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Connections
Connect Gmail and manage email conversations
Authorize a tenant mailbox, import threads, receive new messages, and reply in the original Gmail conversation.
Read guide →Email and channelsConnect email without Gmail
Understand the verified sender and forwarding steps for resolti-managed email delivery.
Read guide →Connections and appsConnect apps from the Integrations directory
Find tenant-scoped connections, understand plan availability, and manage credentials and event access.
Read guide →ConnectionsConnect Shopify and verify commerce context
Install resolti for one tenant, sync commerce context, and review Shopify knowledge before resolti IQ can use it.
Read guide →Shopify operationsConnect Loop, Recharge, or Appstle subscriptions
Connect a subscription provider, synchronize live contracts, and control governed customer actions.
Read guide →Getting startedGet started with resolti
Set up your workspace, add teammates, connect your store, and prepare your first AI-assisted conversation.
Read guide →Getting startedPrepare your workspace in Launch Center
Finish setup, simulate customer requests, monitor delivery, move from Gorgias, and measure a 90-day pilot from one guided workspace.
Read guide →Getting startedTroubleshoot common workspace issues
Diagnose missing messages, stale AI drafts, Shopify action blocks, connection problems, and display or scrolling issues.
Read guide →Getting startedSet up Workspace IQ with the guided interview
Import Shopify and website knowledge, confirm store facts, choose voice and empathy, set action guardrails, and create a private accuracy baseline.
Read guide →Workspace setupManage additional companies and brands
Add plan-included company or brand workspaces, keep their customer data isolated, and switch between them from one account.
Read guide →Conversations and inboxWork in the helpdesk inbox
Understand the queue, conversation timeline, reply composer, AI draft, and ecommerce context panels.
Read guide →Daily support workUse the Operations Center and verified customer memory
Prioritize approvals and exceptions, inspect AI employee activity, and manage sourced customer facts safely.
Read guide →Daily support workOrganize inbox work with views, collaboration, and service targets
Build reusable queues, coordinate with teammates, update tickets in bulk, and monitor tenant-configured response targets.
Read guide →Connections and appsBuild with the resolti Developer Platform
Create an app, use isolated sandbox data, manage API keys, verify webhooks, and request production review.
Read guide →Shopify operationsWork with customers, orders, products, and subscriptions
Find synced commerce records, open order details without leaving the workspace, and use verified context in support.
Read guide →AI and automationHow contextual AI resolutions work
Follow the five-step process resolti uses to understand, ground, govern, complete, and learn from customer requests.
Read guide →IntegrationsFacebook and Instagram messages and comments
Connect Meta so Page messages, Instagram messages, and comments arrive in the resolti inbox.
Read guide →AI teammatesHow resolti IQ learns from approved work
Reuse safe merchant patterns, understand local decisions, and control what approved replies teach your workspace.
Read guide →Automation and AIBuild automations in plain English
Turn an operating instruction into a reviewable workflow with tenant policies, approvals, and a visible run history.
Read guide →Content and marketingCreate and publish automatic Shopify blogs
Configure Content Studio to generate, review, schedule, and publish complete SEO-ready Shopify blog posts.
Read guide →Using resoltiConversation Intelligence And Csat
Conversation intelligence and customer satisfaction resolti adds a reviewable intelligence layer to every customer conversation. It helps your team understand the request, organize
Read guide →Workspace managementRequest a workspace export or deletion review
Record an audited request for a portable workspace export or a deliberately reviewed workspace deletion.
Read guide →Workspace administrationCustomize the tenant workspace
Choose the name, branding, menus, channels, connected apps, theme, and helpdesk features shown to your team.
Read guide →TroubleshootingContact resolti support
Open a technical support case with enough workspace context for a quick, tenant-safe investigation.
Read guide →